Bengal Bets Privacy Policy — Your information is safe with us

Bengal Bets collects two types of information — what you provide directly, and what is generated automatically as you use the platform. We do not request any unnecessary or irrelevant information.

At registration, you provide: your full name, mobile number, date of birth, and a password. For KYC verification, you will need to submit a photo of your National ID or passport. This document is used solely for identity verification and is stored encrypted on secure servers.

Transaction data collected includes: deposit amounts, withdrawal amounts, mobile banking numbers (partial, not in full), and the date and time of each transaction. Betting activity data — such as your bet history and the amounts won or lost — is stored in your account and can be viewed by you at any time.

Automatically collected data includes: your device type, browser, operating system, IP address (used to approximate your location), and a log of which pages you visited and for how long. This information is used to improve site security and performance — not for advertising purposes.

Bengal Bets uses the data it collects only for specific, defined purposes — never for anything unnecessary or beyond what is stated. The reason each piece of information is needed is clearly set out below.

• Account Management: For account creation, login verification, and account security.
• Payment Processing: To process deposits and withdrawals correctly and to maintain a record of your transaction history.
• Security Assurance: To detect and prevent fraud, money laundering, and unauthorised access.
• KYC Verification: To confirm your identity and age — a legal requirement under our international gaming licence.
• Customer Support: To help our support team resolve any issues you may encounter.
• Responsible Gaming: To monitor betting behaviour and provide early warnings of potential problem gambling.
• Service Improvement: To analyse site performance and improve the user experience.
• Promotional Communications: With your consent, to send you SMS or email notifications about bonuses and promotions.

Your data is never sold to advertisers, rented to third parties, or used for profiling or targeted advertising.

Bengal Bets does not generally share your personal information with third parties. However, there are specific circumstances where sharing limited information may be necessary — and those circumstances are clearly outlined below.

Payment Processors: Limited transaction data is shared with bKash, Nagad, or Rocket solely to process deposits and withdrawals. This is technically necessary to complete payments. Each of these payment providers has its own privacy policy.

Legal Obligation: We may be required to disclose information in response to a court order, regulatory investigation, or a lawful request from a law enforcement authority. In such cases, Bengal Bets is legally obligated to comply.

Technology Partners: We work with trusted partners for server hosting, cybersecurity, and technical services. These partners are contractually required to comply with Bengal Bets's privacy standards.

• Your data is never sold to advertisers.
• Your information is not shared with third-party marketing companies.
• Your information is never shared with any other betting or gaming site without your consent.
• Your information is not shared with data brokers or data aggregators.

Bengal Bets has put in place multiple technical and procedural safeguards to protect your data. Security is maintained across several layers — so that even if one measure fails, your information remains protected.

Please keep in mind that no organisation can guarantee 100% security on the internet. There are steps you should take on your end as well: use a strong password, never share it with anyone, and avoid logging in over public Wi-Fi.

The Bengal Bets website and app use a limited number of cookies. Cookies are small text files stored in your browser that help improve the site's functionality and your overall experience.

No ad-tracking or third-party marketing cookies are used. You can disable cookies through your browser settings, though some features may not function properly if you do.

Bengal Bets does not retain your data indefinitely. A specific retention period is set for each category of information.

• Account Information: For the duration of account activity and up to 5 years after closure — as required by legal and regulatory obligations.
• Transaction Records: Records of every transaction are retained for up to 7 years, in compliance with anti-money laundering laws.
• KYC Documents: Up to 5 years after account closure — in accordance with international gaming licence requirements.
• Session & Log Data: Automatically deleted after 90 days as a general rule.
• Marketing Preferences: Updates take effect immediately after unsubscribing — within 7 days at most.

Once the specified retention period expires, data is securely deleted or anonymised so that no individual can be identified from it.

You have certain important rights regarding your personal data at Bengal Bets. We respect these rights and strive to make exercising them as straightforward as possible.

• Right to Access: You have the right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: If any of your information is incorrect, you have the right to request that it be corrected. Many details can be updated directly from your account settings.
• Right to Erasure: Unless we are legally required to retain it, you can request that your data be deleted. After your account is closed, we will erase as much data as possible.
• Right to Restrict Processing: The right to request that we limit how your information is used in certain circumstances.
• Right to Object: You can opt out of marketing communications at any time. An unsubscribe link is included in every SMS and email.
• Right to Data Portability: The right to receive a copy of your data in a machine-readable format.

To exercise any of these rights, email us at support@bengalbets.app or reach out via live chat. We typically respond within 15 business days. Requests will be processed after your identity has been verified.

Bengal Bets strictly prohibits anyone under the age of 18 from accessing or using the platform. Age is verified at the point of registration, and KYC documents may be requested if there is any doubt.

Bengal Bets does not knowingly collect or store information from anyone under the age of 18. If a minor's information is collected by mistake, the account will be closed immediately and all associated data will be deleted.

If a parent or guardian believes their child has created an account on this platform, please contact us immediately at support@bengalbets.app — we will take prompt action.

Bengal Bets may update this Privacy Policy from time to time. For any significant changes, members will be notified by SMS or email, and at least 7 days' notice will be given before the changes take effect.

The most current version of the Privacy Policy will always be available on this page. The "Last Updated" date at the top of the page shows when changes were last made. Continued use of the platform after any changes constitutes acceptance of the updated policy.

For any privacy-related questions, requests, or complaints, please get in touch with us directly. We take every matter seriously.

• Email: support@bengalbets.app — typically responded to within 24 hours
• Live Chat: directly via the site or app — available 24/7

Once a privacy complaint is received, we will provide an initial response within 48 hours and aim to resolve the matter or provide a detailed explanation within 15 business days. If you are not satisfied with our response, you have the right to escalate your complaint to an international data protection authority.